{"id":4780,"date":"2022-04-26T10:48:56","date_gmt":"2022-04-26T08:48:56","guid":{"rendered":"https:\/\/labelcall.com\/?p=4780"},"modified":"2022-04-26T11:09:29","modified_gmt":"2022-04-26T09:09:29","slug":"bledy-w-rozmowie-z-klientem-jak-tego-uniknac","status":"publish","type":"post","link":"https:\/\/labelcall.com\/en\/bledy-w-rozmowie-z-klientem-jak-tego-uniknac\/","title":{"rendered":"B\u0142\u0119dy w rozmowie z klientem- jak tego unikn\u0105\u0107?"},"content":{"rendered":"
\"\"<\/figure>\n\n\n

Ka\u017cdy klient powinien czu\u0107 si\u0119 wyj\u0105tkowo nawet je\u017celi b\u0119dzie wymaga\u0142o to du\u017cego zaanga\u017cowania ze strony obs\u0142ugi. <\/h2>\n

Na pocz\u0105tku musimy odpowiedzie\u0107 sobie na pytanie, jak chcemy \u017ceby nasza rozmowa przebiega\u0142a i jaki efekt finalny dzi\u0119ki niej mamy uzyska\u0107. Trzeba zada\u0107 sobie samemu pytanie czy ma by\u0107 to rozmowa dzi\u0119ki kt\u00f3rej klient kupi od nas kolejny produkt? Czy ma by\u0107  lojalno\u015bciowa dzi\u0119ki kt\u00f3rej zar\u00f3wno klient jak i my co\u015b zyskamy.<\/p>\n

<\/p>\n

\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n

B\u0142\u0105d to ludzka rzecz.<\/h2>\n

Wszyscy pope\u0142niamy b\u0142\u0119dy w obs\u0142udze klienta. B\u0142\u0119dy s\u0105 cz\u0119\u015bci\u0105 ka\u017cdego przedsi\u0119wzi\u0119cia. Jednak pozostawanie \u015blepym na wady strategii obs\u0142ugi klienta mo\u017ce oznacza\u0107 prawdziwy dramat dla naszej dzia\u0142alno\u015bci.<\/p>\n

Obecnie dost\u0119pne s\u0105 r\u00f3\u017cne kana\u0142y obs\u0142ugi klienta, takie jak media spo\u0142eczno\u015bciowe, e-maile i aplikacje. Jednak rozmowy telefoniczne to nadal najlepszy spos\u00f3b komunikowania si\u0119 z klientami. Pierwszym problemem, jakiego do\u015bwiadcza klient w kontaktach z Twoj\u0105 firm\u0105, mo\u017ce by\u0107 trudno\u015b\u0107 w nawi\u0105zaniu kontaktu. Cz\u0119stym b\u0142\u0119dem obs\u0142ugi klienta jest  trudno\u015b\u0107 w pracy. Zredukuj w jak najwi\u0119kszym stopniu wysi\u0142ek w\u0142o\u017cony przez Twoich klient\u00f3w, kiedy chc\u0105 do ciebie dotrze\u0107.<\/p>\n

B\u0142\u0119dy w obs\u0142udze klienta :<\/p>\n

1. Nieodpowiednie powitanie.<\/p>\n

2. Przekr\u0119canie nazwy.<\/p>\n

3. M\u00f3wienie niewyra\u017anie lub zbyt cicho.<\/p>\n

4. M\u00f3wi\u0105c znudzonym g\u0142osem.<\/p>\n

5. Ignorowanie rozm\u00f3wcy.<\/p>\n

7. Nie badaj\u0105c potrzeb.<\/p>\n

8. Weryfikacja wieloetapowa.<\/p>\n

9. Negatywne referencje.<\/p>\n

10. Niedyskrecja.<\/p>\n

\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n

Wyci\u0105gajmy wnioski. <\/h2>\n

Wiedz\u0105c, \u017ce 67% Twoich klient\u00f3w uwa\u017ca, \u017ce obs\u0142uga klienta jest bardzo wa\u017cna, a 81% z nich woli robi\u0107 zakupy w dobrze zorganizowanych sklepach z przyjemn\u0105 atmosfer\u0105.                Dbaj\u0105c o jako\u015b\u0107 rozm\u00f3w telefonicznych mo\u017cesz budowa\u0107 przyjazne relacje z klientami. Zadbaj o to! <\/p>\n

\t\t\t\t\t\t\t\t\t\t\t\t\"\"<\/p>","protected":false},"excerpt":{"rendered":"

Ka\u017cdy klient powinien czu\u0107 si\u0119 wyj\u0105tkowo nawet je\u017celi b\u0119dzie wymaga\u0142o to du\u017cego zaanga\u017cowania ze strony obs\u0142ugi. Na pocz\u0105tku musimy odpowiedzie\u0107 sobie na pytanie, jak chcemy \u017ceby nasza rozmowa przebiega\u0142a i jaki efekt finalny dzi\u0119ki niej mamy uzyska\u0107. Trzeba zada\u0107 sobie samemu pytanie czy ma by\u0107 to rozmowa dzi\u0119ki kt\u00f3rej klient kupi od nas kolejny produkt? … <\/p>\n

Continue reading „B\u0142\u0119dy w rozmowie z klientem- jak tego unikn\u0105\u0107?”<\/span><\/a><\/p>","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20,21],"tags":[],"class_list":["post-4780","post","type-post","status-publish","format-standard","hentry","category-customer-service","category-pl"],"yoast_head":"\nB\u0142\u0119dy w rozmowie z klientem- jak tego unikn\u0105\u0107? - Labelcall<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/labelcall.com\/en\/bledy-w-rozmowie-z-klientem-jak-tego-uniknac\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"B\u0142\u0119dy w rozmowie z klientem- jak tego unikn\u0105\u0107? - Labelcall\" \/>\n<meta property=\"og:description\" content=\"Ka\u017cdy klient powinien czu\u0107 si\u0119 wyj\u0105tkowo nawet je\u017celi b\u0119dzie wymaga\u0142o to du\u017cego zaanga\u017cowania ze strony obs\u0142ugi. Na pocz\u0105tku musimy odpowiedzie\u0107 sobie na pytanie, jak chcemy \u017ceby nasza rozmowa przebiega\u0142a i jaki efekt finalny dzi\u0119ki niej mamy uzyska\u0107. 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